Touchstone
fulfill your aspirations
Designing tools used:
What is touchstone?
At Touchstone, customer service is a passion and is an essential part of our identity. We are constantly deliberating ways in which to enhance the overall client/ student experience. We treat the goals and aspirations of our students as our goals. We strongly believe that our success lies in the success of our students.
Project
Touchstone
It implies
reliability, trust,
and a benchmark.
Target Audience
Students who want admission to universities in English-speaking countries.
People applying for permanent residency or migration.
For those require IELTS as proof of English speaking skills.
Professionals who want to work in English-speaking countries after studying there.
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Challenges And Their Solutions
- • Many students don’t know where to start or how to plan their preparation.
- • IELTS speaking requires real interaction, which students can’t easily practice alone.
- • Many learners stop practicing after a few days.
- • Students can’t measure their IELTS band progress.
- • Provide a step-by-step learning path with beginner, intermediate, and advanced modules.
- • Integrate AI speaking practice with voice analysis and pronunciation feedback.
- • Add daily goals, streaks, progress tracking, and reminders to keep users engaged.
- • Add band score prediction and skill-wise progress analytics.
User Persona
A user persona is a fictional but realistic representation of your target user, created using research and assumptions about the people who will use your product (app, website, or service).
Amanpreet Kaur
22 YearsPunjab, IndiaStudentBachelor’s In CommerceFrustrations:
- • Doesn’t know how to structure IELTS preparation.
- • Finds writing tasks difficult.
- • Has no one to practice speaking with.
- • Feels confused by too many online resources.
Goals:
- • Achieve at least 7 band score in IELTS.
- • Improve English speaking confidence.
- • Practice mock tests before the real exam.
- • Get guidance for study abroad and visa process.
Background:
Amanpreet recently completed her graduation and wants to pursue a Master’s degree abroad. She plans to apply to universities in Canada. However, she needs a minimum IELTS band score of 6.5–7 for admission and visa approval.
She has basic English knowledge but struggles with speaking fluently and writing essays.
Says:
- • I need at least 7 bands in IELTS.
- • Speaking is very difficult for me.
- • I want to study in Canada.
- • I don't know how to prepare properly.
- • I need more mock tests before the exam.
Thinks:
- • What if I fail the IELTS exam?
- • My English is not good enough.
- • Maybe others are better prepared than me.
- • I need a clear plan to improve quickly.
- • I hope I can study abroad.
Does:
- • Watches IELTS videos on YouTube.
- • Practices reading & listening exercises.
- • Uses apps for practice.
- • Searches for universities abroad.
- • Takes mock tests.
Feels:
- • Anxious about IELTS score.
- • Confused by too many resources.
- • Motivated for a better future.
- • Nervous about speaking tests.
- • Excited about studying abroad.
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Your Personalized IELTS Preparation Hub
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Onboardings
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Technical stack behind Touchstone
quality assurance and testing
Ensuring a smooth and reliable user experience was a critical step in the RideShare development process.
We conducted usability testing sessions to observe how students interact with the Touchstone app while preparing for the IELTS. Users were asked to complete tasks such as accessing practice modules, attempting mock tests, checking their band score progress, and navigating between learning sections. These sessions helped identify usability challenges, improve navigation flow, and ensure that students can easily access study materials and track their preparation progress.
Each feature of the Touchstone app was thoroughly tested to ensure reliability and smooth performance. This included testing core functionalities such as listening exercises, speaking practice, writing task submissions, mock test modules, and band score tracking. The goal was to confirm that every feature works accurately, delivers correct feedback, and provides students with a seamless and effective IELTS preparation experience.
The application was tested under different usage conditions to ensure consistent performance. This included evaluating loading speed of practice modules, response time during mock tests, audio playback for listening exercises, and AI feedback processing for speaking and writing tasks. Testing across multiple devices and screen sizes ensured that the Touchstone app delivers a stable, fast, and efficient learning experience for all users.
App Results
The final version of the Touchstone app successfully improved the IELTS preparation experience by providing structured learning, real-time feedback, and easy access to practice resources. After usability improvements and testing phases, the app delivered a more intuitive interface and a smoother learning journey.
Overall, the app delivered a more efficient, structured, and user-friendly IELTS preparation experience, helping students stay consistent with their practice and better prepare for their study-abroad goals.
